jaya9's Privacy Policy

This privacy policy ("Policy") applies to all members who use jaya9's website and services. It provides a detailed explanation of the nature and use of information collected during your account registration, login, deposit, withdrawal, and gaming activities. Please read the full policy carefully before using this service. Reading this policy alongside our Terms and Conditions will give you a clear picture of the complete agreement.

1 Types of Information Collected

jaya9 may collect the following categories of information from its members:

A. Identity-Related Information

• Full name, date of birth, and nationality.
• National ID (NID) or passport details — where identity verification is required.
• Contact details: mobile number and email address.

B. Financial Information

• Transaction details related to deposits and withdrawals.
• Records of transactions processed via bKash, Nagad, Rocket, or bank transfer — transaction proof only, not full account details.

C. Technical Information

• Device type, operating system, and browser information.
• IP address and connection logs.
• Cookie and session data.

D. Gaming Activity Information

• Betting history, win/loss records, and bonus usage details.
• Session duration and activity type.
• Preferences related to live casino or slots.

2 Purpose of Information Collection

Collected information is used only for the following legitimate purposes:

• Account creation, verification, and management.
• Processing financial transactions and preventing fraud.
• Applying eligible bonuses and promotions to a member's account.
• Improving platform security and usability.
• Providing customer support — via live chat and email.
• Monitoring necessary to ensure responsible gaming.

jaya9 never sells your information to third parties or shares it for advertising purposes.

3 Data Storage and Security

jaya9 uses industry-standard security measures to keep your information safe. All data is transferred via SSL (Secure Socket Layer) encryption. Data is stored in encrypted form on the server side, and access is restricted to authorised personnel only.

Even after an account is closed, certain information may be retained for a specified period to meet legal or regulatory requirements. Once those requirements are fulfilled, the information is securely deleted.

4 Cookie Policy

The jaya9 website uses various types of cookies. Cookies are small text files stored in your browser. They are used for:

• Essential cookies: To maintain login sessions and verify security.
• Functional cookies: To remember language preferences and other personalised settings.
• Analytics cookies: To understand website usage and improve the experience.

Cookies can be controlled through your browser settings. However, disabling essential cookies may cause some services to not work properly.

5 Sharing Information with Third Parties

jaya9 may share information with trusted third parties in limited circumstances:

Payment Processors

Relevant transaction information is shared with bKash, Nagad, Rocket, and banking partners to complete deposits and withdrawals. These parties operate under their own privacy policies.

Technology Service Providers

Technical information may be shared with software and infrastructure providers used to operate the platform. All of them work under strict confidentiality agreements.

Legal Requirements

If any information must be disclosed due to a court order or legal obligation, jaya9 will comply with that directive. However, in such situations, every effort will be made to notify the member in advance where possible.

6 Your Rights and Choices

As a jaya9 member, you have the following rights:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request correction of inaccurate or incomplete information.
• Right to deletion: You may request deletion of certain information, except where legal retention obligations apply.
• Right to restrict processing: In certain cases, you may request that the processing of your information be restricted.

For any of the above requests, contact our support team via live chat or email. Additional options for setting gaming limits and managing your account can be found in our Responsible Gaming section.

7 Protection of Minors' Information

All jaya9 services are for persons aged 21 or above only. No information from any minor is collected or stored. Age is verified at registration, and additional proof of identity may be requested in cases of doubt.

If a parent or legal guardian believes that a minor has been registered in error, they are requested to notify our support team immediately.

8 Data Breach and Response

If jaya9 identifies a data breach that may affect your information, the relevant members will be notified within the applicable timeframe. The notification will include details about the nature of the breach, the type of information affected, and the remedial steps being taken.

9 Cross-Border Data Transfers

Some data may be stored or processed outside Bangladesh as required for the operation of technical services. In such cases, it is ensured that the relevant service providers maintain protection standards equivalent to this policy, and that the necessary contractual safeguards for data protection are in place.

10 Changes to This Policy

jaya9 reserves the right to update this privacy policy when necessary. Any significant changes will be published on this page and the "Last updated" date at the top of the page will be revised. For major changes, a notification may be sent to the registered mobile number or email address.

Continuing to use jaya9's services after changes are published will be taken as acceptance of those changes. Visit our FAQ section for answers to common questions.

11 Contact Us

If you have any questions or requests regarding this privacy policy, please contact our support team:

• 24/7 Live Chat — available directly on the website.
• Email: [email protected]

Our support team is available in both Bangla and English, 7 days a week, 24 hours a day.